Scattered books
Wrong weekday list, missed stops, no single source of truth.
The problem we solve
When the day’s book lives in chats, spreadsheets, and memory, you lose visited counts, tax invoices drift, and wallets disagree with the field.
Money fog
Prepaid, dues, and cash collide. Finance cannot trust the day.
One operational spine
Trip → stop → invoice → wallet. Office and phone share the same numbers.
Start with the trip — the ROI
A trip is today’s work
It is the live instance of a route for one civil day — the list the salesman actually drives, settles, and closes. Revenue, delivery success, and cash discipline all hang off that outing.
Every active trip is bound to exactly three things:
Bound to
Route
The scheduled weekday list of customers. The trip materialises today’s slice of that list.
Bound to
Salesman
The field user who starts, delivers, collects, and ends the trip.
Bound to
Vehicle
The van loaded for the run — stock and expenses attach here.
Routescheduled list
→
Triptoday’s instance
→
Visitsdeliver / move / cancel
→
Invoicetax bill
Trips
Home
Invoices
Customers
Trips
| ID | Route | Sales | Van | |
|---|---|---|---|---|
| RTE-…-09-03 | Marina | R. Khan | Van-12 | Live |
| RTE-…-09-02 | Marina | R. Khan | Van-12 | Ended |
| RTE-…-09-03 | JLT | A. Noor | Van-07 | Live |
Office · each trip shows route · salesman · vehicle
9:41●●●
Marina RouteVan-12 · R. Khan · Active
Al Noor CaféDelivered · INV-10421
Marina GymNext · 20L ×6
Go
Horizon 4BRescheduled → Fri
TripRecordsMe
Words that matter
Shared language for office web and the field phone.
Trip
Today’s managed outing for one route: pending → active → ended. One trip per route per day. Bound to salesman and vehicle.
Route
A scheduled list of customers by weekday — not a neighbourhood label. “Every Wednesday” lives on the route; the trip is that list for today.
Customer
A delivery door on one route. They pick delivery days and need a subscription before you can bill.
Subscription
Which product, at which price, and how many company jars they hold.
Vehicle
The van tied to the route and salesman. Idle if unassigned or marked inoperational.
Salesman
Field user. Sees their book. Starts the trip, delivers, collects, ends.
Visit
Outcome at a stop: delivered, cancelled (with reason), or rescheduled. Unfinished stops auto-skip when the trip closes.
Wallet
The customer balance. Positive = prepaid. Negative = they owe. One number — no second “due” pile.
Wallet top-up
Office credits prepaid. Any bonus rate applies only to new prepaid — not to clearing what they owe.
Prebook
A one-off add on a specific date (or a weekday change on the template). Follows the route day.
Product
Sellable SKU: price, VAT %, whether price includes VAT, jar deposit. Drives every settlement line.
Inventory
On-hand stock. Moves when vans load/unload and when office adjusts.
Tax invoice
Legal bill for a delivery: lines, VAT, payments, amount in words when enabled.
A delivery day
Same story in office and on the phone.
1Trip opensPending → book for today
2Load the vanStock onto vehicle
3Work the stopsGo · settle · or move
4CollectInvoice · wallet · cash
5CloseEnd trip · score X/Y
At a stop
DeliverSettle → tax invoice
RescheduleMove to another day
CancelReason required
11:04●●●
RecordsPast trips · invoices · expenses
RTE-…-09-03Marina · Live · 18 delivered
RTE-…-09-02Marina · Ended · 20 delivered
RTE-…-09-01Marina · Ended · 19 delivered
TripRecordsMe
11:04●●●
My profileR. Khan
RouteMarina
VehicleVan-12
Invoices I deliveredINV-10421 · AED 186
TripRecordsMe
Money in one glance
If the salesman quotes AED 5 and tax is included, VAT is taken out of the 5 — not added on top.
Prepaid — use on the next bills
Owes Sova — collect on the next visit
Tax invoice
Digital invoice keeps what finance needs. Columns and footer options come from Invoice settings.
The Sova Company
TRN 100xxxxxxx · Dubai
Bill to: Al Noor Café
| Description | Qty | Rate | VAT | Total |
|---|---|---|---|---|
| 20L jar | 8 | 18.00 | 5% | 144.00 |
| Pet bottle | 24 | 1.50 | 5% | 36.00 |
Grand total · AED 186.00
One hundred eighty-six Dirhams only
Sample tax invoice (settings control columns & words)
Invoice settings
Show discount
Show VAT columns
Amount in words
Payment rows
Allow manual amount
Auto apply wallet
What prints on every PDF
What you configure
Office settings in plain language.
Invoice settings
Show gross, discount, per-line VAT, line totals, amount in words, payment rows, allow instant discount.
Customer
Route, delivery days, subscription, wallet, TRN, optional discount ceiling, prebook permissions.
Salesman
Vehicle & route, create customers, expenses, discount caps, reschedule / cancel, force logout.
Products
Selling price, VAT %, price includes VAT?, jar deposit. Catalogue drives every settlement.
Inventory
On-hand stock. Moves when vans load/unload and when you adjust in office.
Company
Seller name, address, TRN (on every invoice), default top-up rate.
Home
Products
Inventory
Products
| Name | Price | VAT | Sell |
|---|---|---|---|
| 20L jar | 18.00 | 5% incl. | ✓ |
| Pet 330ml | 1.50 | 5% incl. | ✓ |
| Dispenser | 85.00 | 5% | ✓ |
Catalogue
Products
Inventory
Inventory
| SKU | On hand | Last move |
|---|---|---|
| 20L filled | 420 | Load Van-12 |
| Empty return | 180 | Unload |
| Pet 330ml | 2,400 | Adjust |
Stock movements
Numbers on Home
Default range stays short so the control room stays honest and fast.
Home
AED 48.2kRevenue
AED 1.1kExpenses
12Trips live · today
| Trip | Success | |
|---|---|---|
| Marina · R. Khan | 18/21 so far | Live |
| JLT · A. Noor | 14/16 so far | Live |
Admin Home — trips, delivery success, leaderboards
- Revenue — invoices in the selected range
- Expenses — trip costs in range
- Net wallet — prepaid in vs out
- Top product — what sold most
- Trips live · today — always today, not the range
- Visited X/Y — stops done vs on the book (auto-skips count against you)
- Best route / salesman / customer — idle vans and empty books stay out
FAQ
What is the difference between a route and a trip?
A route is the scheduled weekday list of customers. A trip is today’s instance of that route — the outing the salesman drives and closes.
What if Thursday still shows Monday’s customers?
In SOVA the weekday list on the route is the real book. Today’s trip materialises the correct day’s list.
Is wallet the same as due?
Yes — one balance. Negative means they owe. Positive means prepaid. No second pile.
Can the salesman change quantity at the door?
Yes. Prebook quantity is a hint; they can edit before settling.
What is an idle vehicle or salesman?
No route, or the van is marked inoperational, or the book has no customers. Home and lists flag them so “best salesman” is not empty.
Where do I change how the PDF looks?
Settings → Invoice settings. Tick what finance wants to print; save.
Who can top up a wallet?
Office (admin). Field settles deliveries; top-up is an office credit.
One trip per day — can we redo a delivery?
Same customer same day can get a second order and second invoice. The trail shows both.